Payment methods
We accept several secure and convenient payment methods.
1. Payment with PayPal
If you place an order via PayPal, you will be redirected to the PayPal payment page, where you can confirm the payment by logging in with your username and password.
If you already have a PayPal account, you can log in and complete the payment directly. If you don't have a PayPal account yet, you can pay as a guest or create a new PayPal account before confirming the payment.
Payments via PayPal are usually processed within minutes, and the order will be processed immediately.
2. Payment by credit or debit card
INSOON accepts:
- Visa
- Mastercard
- American Express
- and other major payment cards
Please note that INSOON does not collect or store your credit/debit card number or other personal banking details during the payment process.
For any questions regarding transactions made on our site, please contact your card issuing bank directly.
3. Payment with Google Pay
You can make your purchases quickly and securely using Google Pay.
4. Payment with Apple Pay
We also accept Apple Pay to offer you a simple, fast, and secure payment experience.
Most common causes of payment problems
There are seven frequent reasons that can cause a payment to fail. Please check the possible causes listed below.
If the problem persists, please contact the INSOON support team. Our customer service is available 24/7.
Reason 1: credit card limit exceeded
Solution:
Check your card's available limit with the issuing bank.
Reason 2: invalid card number
Solution:
Carefully verify that the entered data is correct.
Reason 3: expired card or insufficient funds
Solution:
Contact your bank for assistance and to check the card's status.
Reason 4: payment declined by the issuing bank
Solution:
Contact the bank that issued the card for more information.
Reason 5: the card is not authorized for recurring payments
Solution:
Contact your bank or card issuer to find out the reason for the decline and, if necessary, use an alternative payment method.
Reason 6: your account has been erroneously flagged as suspicious or fraudulent activity
Solution:
Contact the issuing bank and request the removal of the security block.
Reason 7: the bank detects an unusual transaction compared to your spending habits
To protect the cardholder, the banking institution may temporarily block the transaction.
Solution:
Contact your bank to authorize the payment and complete the purchase.
PayPal Issues
If you encounter difficulties using PayPal, we recommend contacting PayPal customer support directly for assistance.